Terms & Conditions
for Swasthik Tech Solutions Inc.
1. Scope of Services
Swasthik Tech Solutions Inc. provides:
- Custom software development
- Cloud migration and infrastructure services
- Data engineering and analytics
- AI and automation solutions
- IT consulting and managed services
All services are governed by formal agreements (MSA, SOW, SLA).
2. Client Responsibilities
Clients agree to:
- Provide accurate requirements and documentation
- Ensure lawful use of systems and data
- Maintain necessary licenses and permissions for data used
- Cooperate during project execution
3. Service Delivery Model (Industry-Specific)
Given the nature of IT services:
- Deliverables may be iterative (Agile methodology)
- Timelines depend on scope, dependencies, and client inputs
- Changes in scope may impact cost and delivery timelines
4. Intellectual Property Rights
Unless otherwise agreed:
- Custom-developed solutions may be assigned to the client upon full payment
- Pre-existing frameworks, tools, and reusable components remain the property of Swasthik
Third-party software remains subject to its own licensing terms
5. Data Protection & Confidentiality
Both parties agree to:
- Maintain strict confidentiality of shared data
- Use information only for agreed purposes
- Implement appropriate security safeguards
Separate Data Processing Agreements (DPA) may apply.
6. Limitation of Liability (IT-Specific)
To the extent permitted under Canadian law:
Swasthik shall not be liable for:
- Indirect or consequential damages
- Loss of profits, business, or data
- Downtime caused by third-party platforms (cloud providers, APIs)
Total liability is limited to the value of the contracted services.
7. Third-Party Dependencies
Solutions may depend on:
- Cloud providers (AWS, Azure, GCP)
- APIs, integrations, or external platforms
We are not responsible for outages or failures caused by third parties.
8. Service Levels & Support
Where applicable:
- SLAs define uptime, response, and resolution times
- Support is provided as per agreed service plans
9. Payment Terms
- Fees are defined in project agreements
- Milestone-based or time-based billing may apply
- Delayed payments may result in suspension of services
10. Termination
Either party may terminate:
- As per contractual terms
- For breach of agreement
- For non-payment
Upon termination:
- Access may be revoked
- Data handling follows agreed terms
11. Governing Law & Jurisdiction
This agreement is governed by the laws of Canada and applicable provincial laws (e.g., Ontario / British Columbia, depending on registration).
12. Force Majeure
We are not liable for delays or failures caused by events beyond reasonable control, including:
- Natural disasters
- Cyber incidents
- Infrastructure failures
13. Amendments
These terms may be updated periodically. Continued use of services indicates acceptance.
Contact:
For all Terms & Conditions-related matters:
Email: info@swasthiktechsolutions.com
Phone: +1 825 777 5199
Address: 1500 West Georgia St, Suite 1300, Vancouver, BC, Canada V6G 2Z6